About Me
Some people go on never finding a purpose in life. Mine is a devotion to family, learning, and experiencing all the joys of this life. I am a lover of museums, bookstores, gardens, and concrete jungles.
Education
- Virginia Commonwealth University, Master of Science in Computer Science Candidate, 2024 – 2026
- Wichita State University, Bachelor of Science in Computer Science, 2018 – 2023
Certificates
Network Operations Center
Virginia Commonwealth University
NOC Analyst
Richmond, VA
- Monitored the performance and health of a diverse university infrastructure comprising of over 300 physical servers and virtual machines using industry-leading network tools such as SolarWinds.
- Promptly facilitated immediate notifications for potential network disruptions and anomalies, upholding uninterrupted services for learning environments and critical business operations.
- Offered timely assistance after-hours to Virginia Commonwealth University’s telecommunication, information technology support, and network services customers, responding to 10-15 calls/tickets each night.
Information Technology Center
Wichita State University
IT Support Team Lead
Wichita, KS
- Efficiently managed and maintained over 2000 Windows and Mac devices concurrently using Microsoft Active Directory, Defender, Configuration Manager and Intune, improving integration between cloud and on-premise environments, enhancing efficiency, security, and scalability.
- Significantly improved security by proactively monitoring system logs, deploying remote remedies, and upgrading compromised hardware – resulting in a 30% reduction in security incidents.
- Ensured user account and data security using Identity and Access Management for 1400+ clients and 11 different departments.
IT Intern
Wichita, KS
- Handled a weekly average of 50 troubleshooting requests by delivering wide-range of technical support to clients via an internal ticketing system.
- Answered an average of 20 daily phone calls, by either promptly resolving issues or collaborating with engineering managers and system admins/analysts.
- Assisted in executing a domain migration for 800+ clients to ensure a separate, secure, and optimal environment in compliance with government and commercial partners.
QuikTrip Corporation
Clerk Facilitator
Wichita, KS
- Evaluated the performance, inventory, cash-flow, merchandising, orders, and morale of 19 stores city-wide alongside district supervisor.
- Achieved 95-100% accuracy in cash-handling procedures by implementing robust protocols and providing training to team members across the 38 locations in the Wichita division.
- Achieved a 20% increase in operational efficiency by analyzing monthly financial trends to identify areas for improvement and opportunities for cost reduction.
Extra-Relief Personnel
Wichita, KS
- Served as a versatile support resource, covering for employees in 38 stores across the Wichita division.
- Collaborated with over 150+ managers and assistant managers to implement tailored solutions for each store’s unique needs.
- Proactively identified and resolved operational issues, including inventory management, workflows, visual merchandising, and sales performance.
Part-Time Clerk
Wichita, KS
- Processed 800-1000 transactions per shift, demonstrating efficiency and accuracy in handling high-transaction volumes.
- Collaborated closely with the store team to streamline operations, optimize workflows, and maintain a smooth and efficient work environment.
- Built strong rapport with customers, understanding customer needs, and providing personalized assistance to enhance customer experience.